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Policies

Shipping:

All products are shipped via standard Australia Post. Please allow 3-5 business days for processing and delivery.

If you require insurance or tracking for your shipment please contact EPRT Distribution Australia customer service directly for pricing.

Shipping Costs:

USA: included in the whole product price (USD)
Canada: included in the whole product price (USD)
Australia: included in the whole product price (AUD)
International: included in the whole product price (USD)

Transaction Currency:

There are multiple currencies for our products including the following:

  • USA (Canada) is charged in USD (credit cards)
  • USA (Outside Canada) is charged in USD (credit cards)
  • Australia is charged in AUD (credit cards)
  • International orders are charged in USD (credit cards)

Returns & Refunds:

EPRT Distribution Australia prides itself on offering the highest quality products and fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply contact EPRT Distribution Australia within 14 days of receipt of your item to discuss reason for return and to determine if refund is applicable.

Should you notice a shipping error you must notify EPRT Distribution Australia within 48 hours of receipt of the shipment.

EPRT Distribution Australia reserves the right to deny any exchange or return that does not meet our requirements. Any denied return or exchange will be sent back to the customer.

EPRT Distribution Australia P/L

ABN: 62126159153

415 Main Western Rd.
North Tamborine, QLD
4272 Australia

Customer Service: 1300 663 231
Fax: 07 5545 0191
Email: info@bodiharmoni.com

Cancellations:

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Privacy Policy:

This web site is owned and operated by EPRT Distribution Australia P/L and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (”the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognize the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (”personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

This is a secure site. Entering your credit card details is completely safe. Payments are made through one of the largest banks in Australia and United States.

This website has 128 bit or greater SSL security encryption to ensure maximum protection of your details.

Cookies

Cookies are data that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site. http://www.privacy.gov.au/


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